Commitment to Accessibility Compliance

Welcome to VACAWAY! We are dedicated to making our online store accessible to everyone, including individuals with disabilities. Our commitment to accessibility compliance is grounded in our core values of inclusivity, innovation, and excellence.

If you have any questions, feedback, or need assistance with accessibility features on our website, please reach out to our support team:

  • Phone: 1-800-949-7726
  • Email: 

We are going through a website revision and making changes weekly, if you have any issues please contact us right away.

Website Accessibility

  • Responsive Design: Our website is designed to be fully responsive, ensuring a seamless user experience across all devices, including desktops, tablets, and mobile phones.
  • Screen Reader Compatibility: We ensure that our website is compatible with screen readers, providing descriptive alt text for images and intuitive navigation for visually impaired users.
  • Keyboard Navigation: Our site supports full keyboard navigation, allowing users to access all features without the need for a mouse.

Product Accessibility

  • Clear Instructions: All our products come with clear, easy-to-read instructions, available in multiple formats including text, audio, and video.
  • Universal Design Principles: We incorporate universal design principles into our product development to make our offerings usable by as many people as possible, regardless of their abilities.
  • Feedback Mechanism: We provide a straightforward feedback mechanism for customers to report accessibility issues and suggest improvements.

Customer Support

  • Accessible Communication Channels: Our customer support is accessible through various channels, including phone, email, and live chat. We also offer assistance via text relay services for hearing-impaired customers.
  • Training: Our support team is trained to understand and address accessibility needs, ensuring they can provide appropriate assistance and solutions.

Continuous Improvement

  • Regular Audits: We conduct regular accessibility audits of our website and products to identify and rectify any issues.
  • Customer Feedback: We actively seek and incorporate feedback from our customers to enhance our accessibility features.
  • Stay Updated: We stay abreast of the latest accessibility guidelines and technologies to continuously improve our compliance.

Community Engagement

  • Partnerships: We collaborate with accessibility organizations and experts to ensure our practices are up-to-date and effective.
  • Awareness Programs: We participate in and support initiatives that promote accessibility awareness within our industry and community.

At TMF & VACAWAY, we believe that accessibility is not just a legal obligation but a moral imperative. We are committed to making our services and products as accessible as possible, ensuring that everyone can benefit from what we offer. If you have any suggestions or need assistance with accessibility, please do not hesitate to contact us. Your feedback is invaluable in helping us improve and provide a better experience for all.